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Thousands missing out on lower water bills

Hundreds of thousands of households could be missing out on lower water bills because they are unaware they can trial a meter for up to two years.

By Jon Francis | Published: 13th July 2017 Business

That's according to the Consumer Council for Water.

The consumer watchdog is concerned only one in four water customers in England and Wales who pay fixed charges know they can trial a meter and switch back for free if they don’t save money or decide it’s not for them.

The findings emerged from CCWater’s Water Matters survey, which also showed that one in eight water customers felt their water bills were not affordable.

CCWater is now urging customers to use its online water meter calculator to see whether they might be better off switching to a meter, before taking the plunge.

Andy White, Senior Policy Manager at the Consumer Council for Water (CCWater), said: “Water meters will not benefit everyone but we know that in some cases households can save more than £100 a year. Even the smallest saving could make all the difference to customers who are struggling to make ends meet.”

“Almost everyone who opts for a meter chooses to stick with it, but many customers need that assurance they can switch back anytime within the trial period.”